FREQUENTLY ASKED QUESTIONS?

Yes, we carry out warranty repair services for all the major mobile device manufacturers.

Yes, we can process Apple warranty devices onsite, but this is dependent on the carrier partner or store you purchased your device from, once you have placed your order if there is any anomalies we will contact you on receipt of the device.

Simply check if your device is in warranty - warranty checker.

Yes, for most of our repairs we only use manufacturer supplied parts – Samsung, Huawei, Sony, Nokia etc. Where we cannot source parts directly from a manufacturer, we will use premium quality sourced parts from tried and tested suppliers.

Yes, we take your personal data seriously, and following GDPR guidelines, we data wipe every repair we receive. Please see instructions on how to back up & restore your device here. Note: If your device has no power your data has more than likely been lost but if you have your auto back up activated you will be able to restore your device once repaired.

If booked before 11am your device will be repaired and returned same day. (Mon-Fri)

Normally 48 hours from point of collection (Mon-Fri)

Walk-in service or pre-book an appointment in Sandyford - Normally 3 hours (Mon-Fri)

Normally 48 hours from point of receipt by Fónfix (Mon-Fri)

Your data will be lost during the repair so we advise all customers to back up their devices, instructions to on how to back up your data.

If using our walk-in service, you do not need to package the device. If you are posting or using one of our collection services, please follow these instructions:

• Place the fault device in appropriate packaging, such as, a small carboard box or a bubble wrap padded envelope.
• Print your order confirmation and include it with the device.

If you don’t not have access to a printer, please write your order number, IMEI (instructions on where to find your IMEI can be found here), full name & address and contact details (email or phone) on a piece of paper and include with the device.

We offer 12 months warranty on the parts replaced for all out of warranty repairs. However, with some manufacturers if your device is still within the warranty time period once we repair it your warranty is re-instated i.e. Fónfix repairs do not void your warranty.

No, as the majority of our repairs are manufacturer approved your IP rating will be renewed after the repair process.

This requires no pre-payment or appointment, just bring your broken device to Fónfix Sandyford.

• Same day repair (Dublin City Only) - After booking a repair on our website before 11am, your order will create a carrier collection of your device. Our carrier partner will call to your address, collect your device and bring it to one of our repair locations. Once your device is repaired, our carrier will return your device to you. Repairs booked after 11am might not be repaired and returned the same day. (Mon-Fri)
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• Nationwide collection or drop off service - After booking a repair on our website, a member of our customer care team will contact you to arrange your drop off label to use one of 1200 An Post drop off locations or collection of your device at a location of choice. Once your device is repaired, our carrier will return your device to you. This process normally takes 48 hours from point of collection (Mon-Fri)
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• Walk-in service - You simply bring your device to our repair cenre in Sandyford. Your device will be assessed and if out-of-warranty, you will be quoted a repair price. The walk-in repair service normally takes 3 hours. (Mon-Fri) You can now pre-book your appointment online here.
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• Postal service (Nationwide) - You simply fill out the return sheet on our website, print it and return it to Fónfix along with your device. After receipt at Fónfix, your device will be assessed, and if found to be out-of-warranty, you will receive a notification containing a repair quotation. If you accept the quotation the device will be repaired and returned to you.

The same day collection service in available in Dublin City and the associated carrier charge is €15 return. Our Next day collection service is available nationwide and the associated carrier charge is €10 return.

Yes, the service cost covers both collection of the device and return delivery to you.

Yes, to our repair centre in Sandyford - location.

Yes, you can complete the repair form here and post your phone to us but please note this service has a longer repair turnaround time.

Yes, you can return your device to any Irish network store and they will log your repair and return it to us.

The quickest and best way to contact us is to use our Chat facility (bottom-right).

Yes, you can view the privacy statement here

Yes, you can view the terms & conditions here 

Yes, if you send us your device for repair and we can’t repair it, it will be returned to you and a full refund given.

Yes, the quickest and best way to contact us is to use our chat facility (bottom-right).

Yes, you will receive a receipt from our website with a VAT break down, our VAT number is IE8267717J.